FAQs

For our Office Furniture range, we have a flat fee of $60 ($110 for CBD deliveries) covering standard metro areas for Melbourne, Adelaide, Sydney, Brisbane & some selected office furniture ranges for Perth.  

Major regional areas are covered starting at flat rate of $110, all other areas will need to be quoted for by contacting our team by email info@richmondofficefurniture.com.au or call us on 0459431767. 

Our delivery network covers most of the cities and towns in Australia, however, there are some remote areas we cannot reach, or the cost of shipping is too high to absorb. In these cases, our team will get in touch to discuss the delivery options and should none of these be acceptable we are happy to offer a refund.

Customers in Tasmania and the Northern Territory will need to contact our sales team for a shipping quote.

We can arrange for a special delivery to work in with your time window, this will need to be quoted for based on your requirements. Please Contact us directly so we can work out the best option to suit your needs.

It is required that someone be present to receive and sign for goods on delivery. If no one is present, the delivery will be rescheduled for another day. If the delivery fails too many times, it will be returned, and you may be charged for redelivery.

If you need your order to be left unattended, please state in the checkout order notes that you give us ‘authority to leave’. We cannot be held responsible for the goods after they have been delivered as they are considered handed over to you at that point.

Our standard delivery service is for ground floor only, if you require above ground floor delivery please contact us directly with your requirements.

If you wish to pick up your order directly from one of our warehouses, please contact us to confirm which depot is closest to you.

Most of the furniture is delivered flat packed to avoid damage and efficient transport costs. It usually requires easy assembly and includes assembly instructions.

Yes, we can offer a delivery & assembly service to most metro and some regional areas by our installation teams. Please contact us for a quotation for this service.

We accept all major credit cards, PayPal, and direct deposit.

We offer the ability to pay by invoice as well. An invoice will be sent to you on checkout completion for you to make payment via direct deposit (please use the invoice number as a reference number) or you can call us to make a credit card payment. Please note, goods will not be shipped until payment is confirmed.

If you are a government or Education organisation and are required to pay by purchase order, please contact our team directly.

You will receive an order confirmation and once your order is processed you will receive an invoice to your email address. You will receive a shipping confirmation with an ETA once your order is dispatched. Please note, depending on the carrier used, you may or may not receive tracking details.

You can cancel your order at anytime before it has been picked & shipped, this however excludes custom made items.

All custom-made items cannot be cancelled once ordered, you may be able to change measurements before production, please contact us immediately to discuss options.

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We are so sorry your products did not arrive in perfect order! Please contact our customer service team who will be able to organise replacement parts and chase up any missing items.

We use fully secure payment methods so no matter which way you would like to pay for your furniture rest assured your security and privacy is our priority. Credit card transactions on our site are all processed by a major Australian bank. If buying online doesn’t suit you, please call us on 0459431767 and one of our team members will be happy to assist with your enquiry. 

Richmond Office Furniture is run by commercial furniture industry veterans. The products we sell online are the same products that get delivered and installed at businesses around the country. All our products come with commercial warranties from 3 to 10 years or more, and many of our products are industry quality certified, including AFRDI, BIFMA, and Greenguard.

Yes! We will assess any bulk orders and offer discounts or match pricing on a case-by-case basis. Please give us a call and let us know your needs.

Our projects division specialises in commercial furniture fit outs of any size. We have worked on many different commercial projects from small to large, including office, hospitality & hotel furniture projects made to order. We can help design and source for projects based on budget, we also project manage the logistics and installation. To learn more, please contact our team to discuss your project & needs.

Yes we can! Please call us on 0459431767 and you will be truly amazed with the product range we have available to us that may not be listed on our online store. We can also offer customising, so if you need something in a different colour, finish, or size, please get in touch.

All our products come with a commercial use warranty, ranging from one year to 10 years or more. Please see the product page for the applicable warranty period for each product.

We offer exchange or refunds if products are delivered faulty or not as described, and we ask that any issues with your order be raised within 5 days of receival. All other returns are at the discretion of management. Returns for change of mind will be done at the customers expense and provided that the products are unused and unopened in their original packaging.  

Please note due to the nature of items being bulky goods, returning items or cancelling an order will incur a re-stocking fee of 25% of the original purchase price. If you are returning an item, you will need to deliver the goods back to the original warehouse the items have been shipped out from (If this is shipped out from another state, you will need to send them back to the original warehouse), Richmond Office Furniture is not responsible for the return shipping freight cost. 

For all returns and refunds, we will require photographic evidence of the items to satisfy the above condition, as well as an email indicating the reasons for returns and refunds to be sent to info@richmondofficefurniture.com.au. The management team at Richmond Office Furniture reserves the right to refuse refunds for items upon inspection.  

Please contact our customer service team at info@richmondofficefurniture.com.au with details of your warranty claim, including your proof of purchase and any photos showing the warranty issue.